Defining Communications Commands

This topic describes how to define communication commands. It contains the following information:

• Creating Command Data Definitions

• Specifying Command Data Parameters

• Creating Commands

• Specifying Subcommands for a Group Command

• Specifying Command Parameters

• Specifying Parameters for the Command Data Definition Associated with a Command

You can specify commands for your communications configuration. Siebel Communications Server supports two command types:

• Commands

• Command data definitions

In general, you create command data definitions first, then create commands and associate command data definitions with them. In some contexts, the term command data refers to a command data definition. You might add parameters for a command data definition after you create it, and you might also add them after you have associated the command data definition with a particular command. Different procedures are provided for these purposes.

Associating a command data definition to a command is optional. For example, group commands, which contain subcommands, do not need a command data definition. (A group command is a command that includes subcommands.)

Some commands and command data definitions are provided with Siebel Business Applications. Verify whether the commands in your communications configuration meet your needs before you modify them or create new commands.

For more information about the role of commands within a communications configuration, about configuring commands for the communications toolbar and for communications menu items, and about configuring events and commands, see Siebel CTI Administration Guide.