Specifying Telesets

This topic describes how to specify telesets. It contains the following information:

• Teleset Naming and Hoteling Considerations

• Specifying Telesets, Agents, and Extensions

• Specifying Agents for Telesets

• Specifying Extensions for Telesets

• Viewing Extension Data

Use the All Telesets view to specify telesets for your communications configurations, including associating agents and extensions.

Because teleset data is specific to your enterprise, you must specify this data for your call center. Some demo telesets are defined in the Sample Database, but no predefined teleset data is otherwise provided.

Teleset data is indirectly associated with communications configurations, by way of the agents who use the teleset. In this way, Siebel Communications Server can support CTI functions for your call center agents.

You define extensions for the telesets, then associate the extensions with agents that have already been associated with a configuration (unless you use hoteling). For information about how end users can set preferences for telesets and extensions, see Setting Communications User Preferences.