Setting Communications User Preferences

The User Preferences screen contains two sets of communications-related settings, Outbound Communications and Communications. Users can modify, or might have to modify, these settings depending on business needs or users’ preferences. The Communications options also include a list of the agent’s ACD queues, which the agent can selectively log in to or log out of.

Preferences are stored separately for each user and stored based on Siebel client type:

• Preference settings specified in the Siebel Web Client are stored on the Siebel Server computer.

• Preference settings specified in the Siebel Mobile Web Client are stored on the user’s local computer.