Configuring Communications Login and Logout

Agents can log in to, or log out of, call-center communications systems that work with Siebel Communications Server, either automatically or manually. For more information about login and logout issues, see the following:

• For end user login procedures, see Using the Communications Toolbar.

• For a description of logging in to selected ACD queues and of the end user preference Auto Login to Call Center at Startup (in the Communications options in User Preferences), see Setting Communications User Preferences.

• For descriptions of the configuration parameters AutoLogin, AutoLoginCmd, AutoLogout, AutoLogoutCmd, PreferenceLoginCmd, and PreferenceLogoutCmd, see Parameters for Communications Configurations.

For more detailed information about login and logout command configuration and about automatic and manual login and logout, see Siebel CTI Administration Guide.