Specifying Communications Preferences

To specify communications preferences

1. From the application-level menu, choose Tools, then User Preferences.

   The User Preferences screen is displayed.

2. From the link bar, choose either Outbound Communications or Communications.

   The appropriate set of communications preferences are displayed.

3. Specify the preferences. Preference settings are described in the following topics:

   • Preference Settings for Communications

   • Logging In to or Out of an ACD Queue

4. As necessary for the particular setting, log out of the Siebel application and log in again.

   The descriptions for each user preference setting indicate whether this step is required.