Defining Communications Events

This topic describes how to define communication events. It contains the following information:

• Creating Event Logs

• Specifying Event Log Parameters

• Creating Event Responses

• Specifying Event Response Parameters

• Associating Event Logs with an Event Response

• Creating Event Handlers

• Specifying Event Handler Parameters

• Specifying Parameters for the Event Response Associated with an Event Handler

You can specify events for your communications configuration. Siebel Communications Server supports three event types:

• Event handlers

• Event responses

• Event logs

In general, you create event logs first, then create event responses and associate event logs with them, then create event handlers and associate event responses with them. You might add parameters for an event response after you create it, and you might also add them after you have associated the event response with a particular event handler. Different procedures are provided for these purposes.

Some event definitions are provided with Siebel Business Applications. Verify whether the events in your communications configuration meet your needs before you modify them or create new events. For more information about the role of events within a communications configuration and about configuring events and commands, see Siebel CTI Administration Guide.