Creating Event Logs

This topic describes how to create event logs, using the All Event Logs view.

The Event Responses view tab in the All Event Logs view lets you view the event responses with which the current event log is associated.

This topic is part of Defining Communications Events.

Note: If you are implementing a custom communications driver, then see the topic about configuring communications LOVs in Siebel CTI Administration Guide.

To create an event log

  1. Navigate to the Administration - Communications screen, then the All Event Logs view.

  2. In the Event Logs list, add a new record.

  3. In the Name field, enter the name of the event log.

  4. Specify the configuration to associate this event log with:

    1. In the Configuration field, click the select button. The Pick Configuration dialog box appears.

    2. Scroll to display any additional records that are not shown, or use Query or Find to locate records matching certain criteria.

    3. Select an existing configuration with which to associate the event log, then click OK.

  5. Enter any optional comments for the event log.