Process of Configuring Siebel CTI

The process of configuring Siebel CTI essentially involves setting up Siebel Communications Server. In general, you perform the following tasks:

1. Determining Your Communications Deployment Needs.

2. Setting Up Your External Communications System.

3. Setting Up Your Siebel Server Software for Siebel CTI.

4. Defining Siebel Communications Server Configuration Data.

5. Putting Siebel CTI into Production.

After you have set up Siebel Communications server, you can configure Siebel CTI as outlined in Configuring Siebel CTI.