Configuring Communications Drivers and Profiles

This topic describes how to work with communications drivers and profiles to enable Siebel Communications Server to work with communications systems such as CTI middleware, email servers, and so on.

Every Siebel module that uses Communications Server makes use of communications drivers and profiles.

In the Communications Drivers and Profiles view, the Communications Drivers list displays settings for each driver. Generally, the only driver data that you create or modify directly for the drivers provided with Siebel Business Applications are the default driver parameter values and the profiles that you create for the drivers.

The rest of this topic describes specifying driver parameter values, creating profiles, and adding new driver records for custom driver files created using the Adaptive Communications API.

This topic contains the following information:

• Specifying Driver Parameter Values

• Field Types for Driver Parameters

• Setting Driver Parameter Default Values

• Defining Communications Profiles

• Specifying Parameter Override Values for Profiles

• Adding a Custom Communications Driver

For more information about the communications drivers provided with Siebel Business Applications (and the parameters supported by each driver), see Siebel CTI Administration Guide.