Configuring Siebel CTI

This chapter provides information about configuring Siebel CTI. It explains how to set up communications configurations and related data and also provides information about importing and exporting communications configuration data. Communications configurations support Siebel CTI and other forms of session communications. This chapter includes the following topics:

Creating or Modifying a Communications Configuration
Specifying Agents
Specifying Telesets
Defining Communications Events
Defining Communications Commands
Exporting and Importing Communications Configuration Data

Note: If you are upgrading from a previous version of Siebel CRM, then see also Siebel Database Upgrade Guide. For all implementations of Siebel CRM, see also the related Siebel documentation for your product, such as Siebel Email Administration Guide.