Specifying Event Response Parameters

This topic describes how to add parameters for an event response.

This topic is part of Defining Communications Events.

To add parameters for an event response

  1. Navigate to the Administration - Communications screen, then the All Event Responses view.

  2. In the Event Responses list, select the event response for which you want to add parameters.

  3. Click the Event Response Parameters view tab.

  4. In the Event Response Parameters list, add a new record.

  5. In the Name field, specify the name of the parameter.

    You can choose the parameter name from a list or type the name. For a parameter of type Group, choose the parameter name, then type the name of the subparameter after the period. The available event responses and event response parameters are documented in Siebel CTI Administration Guide.

  6. In the Value field, enter the value for the parameter.