Creating Commands

This topic describes how to create commands, using the All Commands view.

The Commands view tab in the All Command Data view lets you view the commands with which the current command data definition is associated.

This topic is part of Defining Communications Commands.

In Step 5 in the following procedure, associating a command data definition to a command is optional. For example, group commands, which contain subcommands, do not need a command data definition. (A group command is a command that includes subcommands.)

In Step 6 in the following procedure, associating a profile with a command is optional. It can help you avoid collisions if the same device command is available in multiple drivers.

Note: If you are implementing a custom communications driver, then see the topic about configuring communications LOVs in Siebel CTI Administration Guide.

To create commands

  1. Navigate to the Administration - Communications screen, then the All Commands view.

  2. In the Commands list, add a new record.

  3. In the Name field, enter the name of the command.

  4. Specify the configuration to associate this command with:

    1. In the Configuration field, click the select button to display the Pick Configuration dialog box.

    2. Select an existing configuration to associate with the command, then click OK.

  5. Optionally, specify the command data to associate with this command:

    1. In the Command Data field, click the select button. The Pick Command Data dialog box appears, displaying existing command data definitions associated with the same configuration as the command.

    2. Scroll to display any additional records that are not shown, or use Query or Find to locate records matching certain criteria.

    3. Select a command data definition to associate with the command, then click OK.

  6. Optionally, specify the profile to associate this command with:

    1. In the Profile field, click the select button. The Pick Profile dialog box appears, displaying existing profiles associated with the same configuration as the command.

    2. Select a profile to associate with the command, then click OK.

      The name of the communications driver for the profile is displayed along with that of the profile.

  7. Enter any optional comments for the command.