Creating Command Data Definitions

This topic describes how to create command data definitions, using the All Command Data view.

The Commands view tab in the All Command Data view lets you view the commands with which the current command data definition is associated.

This topic is part of Defining Communications Commands.

Note: If you are implementing a custom communications driver, then see the topic about configuring communications LOVs in Siebel CTI Administration Guide.

To create a command data definition

  1. Navigate to the Administration - Communications screen, then the All Command Data view.

  2. In the Command Data list, add a new record.

  3. In the Name field, enter the name of the command data definition.

  4. Specify the configuration to associate this command data definition with:

    1. In the Configuration field, click the select button. The Pick Configuration dialog box appears.

    2. Scroll to display any additional records that are not shown, or use Query or Find to locate records matching certain criteria.

    3. Select an existing configuration with which to associate the command data definition, then click OK.

  5. Enter any optional comments for the command data definition.