Pushing a Web URL

There is typically a global list of Uniform Resource Locators (URLs) at your disposal to share with customers using push URL technology. When you share a URL with a customer, it is automatically displayed in the customer’s browser; the customer does not have to manually copy and paste the URL in to a browser window.

In responding to an incoming chat, you can type the URL address of a page that you want to share or push a predefined URL, as described in the following procedure. All URLs that you send to a customer appear in the transcript area of the chat pane.

To push a Web URL

  1. In the URL area of the chat pane, enter the URL address of the page you want to send, then click the Push URL button.

  2. If required, push a predefined Web URL as follows:

    1. On the URL button bar, click the URL Library button.

    2. Pick a URL option from the list that displays, then click OK..

Note: Pushed URLs can either appear in a frame within the customer’s chat window or in a completely new browser window depending on configuration. Where a new browser window is launched, subsequent URL pushes simply refresh the same window.