Closing Chat Sessions

Typically, when you (or a customer) release a chat session, all action buttons within the chat pane are disabled but you can still read a transcript of the chat session in the chat transcript area. To close the chat session, you must do one of the following:

• Where only one chat session is open, you must close the chat pane by clicking the Close button in the corner of the chat pane.

• Where multiple chat sessions are open and the current chat session is released, you must either close the current chat session or switch to another chat tab to automatically close the current chat session.

• Where multiple chat sessions are open and a chat session in the background is released, then the released chat session is automatically closed.

To close a chat session

• Click the Close (X) button located in the corner of the chat pane.

  When you close or end a chat session, the chat transcript is attached to the activity and also to the email that is sent to the customer after the chat session.