Releasing a Chat

Releasing a chat session means that you are ending the chat session. Agents use the communications toolbar to release a chat. Customers click the Terminate (or similar) button in their browser window to release a chat.

When you (or a customer) release a chat session, a follow-up email is sent to the customer with a transcript of the chat session attached provided the system preference Chat: Auto Email Mode is set, and that outbound email communications and the email profile are set up in your application. In the case where a chat is transferred several times, the follow-up email is sent only upon final release of the chat session.