CTI Toolbar
Siebel CRM Online Help
Siebel CRM Online Help
  1. Home
  2. Basic Application Features
  3. CTI Toolbar
  • Accessibility
  • Getting Started
  • Basic Application Features
    • Record Management
    • Information Query
    • Information Search
    • iHelp
    • Task UI
    • Information Sharing
    • Calendar
    • User Preferences
    • CTI Toolbar
      • Logging In to the Communications System
      • Logging Out of the Communications System
      • Receiving Inbound Work Items
      • Initiating Work Items
      • Releasing Work Items
      • Transferring or Conferencing Work Items
      • Forwarding Work Items
      • Changing the Ready State
    • Email
    • Chat
    • Notifications
  • Application Screens and Views
  • Initial Setup
  • Ongoing Application Administration Tasks
  • Communications Operations for End Users
  • Administering Siebel CTI

CTI Toolbar

This chapter describes how to use the CTI toolbar. It includes the following topics:

  • Logging In to the Communications System

  • Logging Out of the Communications System

  • Receiving Inbound Work Items

  • Initiating Work Items

  • Releasing Work Items

  • Transferring or Conferencing Work Items

  • Forwarding Work Items

  • Changing the Ready State

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