Email
Siebel CRM Online Help
Siebel CRM Online Help
  1. Home
  2. Basic Application Features
  3. Email
  • Accessibility
  • Getting Started
  • Basic Application Features
    • Record Management
    • Information Query
    • Information Search
    • iHelp
    • Task UI
    • Information Sharing
    • Calendar
    • User Preferences
    • CTI Toolbar
    • Email
      • Replying to Incoming Messages
      • Resending Outgoing Messages
      • Resending Outgoing Messages That have Failed
      • Using Templates in Outgoing Messages
      • Saving Drafts of Outgoing Messages
      • Retrieving Drafts of Outgoing Messages
      • Saving Messages as a Template
      • Specifying Preferences for Outbound Communications
      • Sending Email Messages Using an External Email Client
    • Chat
    • Notifications
  • Application Screens and Views
  • Initial Setup
  • Ongoing Application Administration Tasks
  • Communications Operations for End Users
  • Administering Siebel CTI

Email

This chapter describes how to use email. It includes the following topics:

  • Replying to Incoming Messages

  • Resending Outgoing Messages

  • Resending Outgoing Messages That have Failed

  • Using Templates in Outgoing Messages

  • Saving Drafts of Outgoing Messages

  • Retrieving Drafts of Outgoing Messages

  • Saving Messages as a Template

  • Specifying Preferences for Outbound Communications

  • Sending Email Messages Using an External Email Client

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