Chat This chapter describes how to use chat in your Web application. It includes the following topics: Logging in to Chat Accepting an Incoming Chat Manually Opening an Automatically Accepted Incoming Chat Responding to an Incoming Chat Showing and Hiding the Chat Pane Switching Between Chat Sessions Transferring a Chat to a Workgroup Transferring a Chat to Another Agent Handling Transferred Chat Interactions Releasing a Chat Closing Chat Sessions Showing and Hiding the Chat Dashboard Changing Agent Status