Receiving Inbound Work Items

When an inbound work item arrives for you, the Accept Work Item button blinks, and you can accept and begin working on the item.

The Accept Work Item button shows what type of work item is coming in: a Phone icon represents a voice call, an Envelope icon represents an email message, and so on.

When an inbound work item arrives, the following events might also occur:

• Customer data might be displayed in the customer dashboard.

• A screen with relevant data might appear, or you might have to navigate to the appropriate part of the application.