Releasing an Inbound Work Item

This procedure describes how to release an inbound work item.

To release the current work item

  1. Select the work item from the Work Items list.

  2. Click Release Work Item, as appropriate for the channel type for the work item.

Note: If you are working with an activity record or another type of record that is automatically associated with a work item, then you must save any changes to the record before you release the work item. In addition, to make changes after releasing the work item, you must first refresh the record. Otherwise, changes you make to the record might be lost.