Releasing an Inbound Work Item
This procedure describes how to release an inbound work item.
To release the current work item
Select the work item from the Work Items list.
Click Release Work Item, as appropriate for the channel type for the work item.
Note: If you are working with an activity record
or another type of record that is automatically associated with a
work item, then you must save any changes to the record before you
release the work item. In addition, to make changes after releasing
the work item, you must first refresh the record. Otherwise, changes
you make to the record might be lost.