Performing an Advanced Find

To perform an advanced find

1. Select Advanced Find from the drop-down list next to the Search Toolbar, and then click Find.

   A drop-down list of categories to search against appears. If a drop-down list does not appear, then the auto suggest feature is not enabled for your application’s search engine. For more information about enabling the auto suggest feature for your search engine, see Siebel Search Administration Guide.

2. Select the category you want to search against.

3. (Optional) Click Reset to clear the fields of the search criteria from the last find operation.

   Reset clears the search criteria from the UI, but retains the search criteria in the cache.

4. Enter your search criteria in the fields for the selected category.

   The search criteria for that category is saved until the next find operation.

5. Click Find to view the search results in the Search Results view.

6. In the Search Results view:

   • Click the arrow beside a result to expand and show a summary of the search result. Click the arrow beside a result to hide the summary again.

   • Click a hyperlink to drill down to the selected record.

   • Click the tab for each search engine configured to show the search results for that search engine. Results appear by default in the Search Results view.

   • If no results are returned, then a message similar to the following appears: Your search did not match any results.