Performing a Basic Search

To perform a basic search

1. Do one of the following as required:

   • In the Search Toolbar, type in your search criteria in the single text field and then press Enter.

   • In the Search Toolbar, click in the empty single text field, and then select a search that you recently performed.

     When you click in the empty single text field in the Search Toolbar, a list of the last five searches that you performed appears.

   • In the Search Toolbar, type in your search criteria in the single text field and then select one of the auto suggestions to search within a selected category.

     This option requires that the auto suggest feature is enabled for your application’s search engine. For more information about enabling the auto suggest feature, see Siebel Search Administration Guide.

   • If search operators are supported by your search engine then in the Search Toolbar, type in your search criteria in the single text field including the search operator and press Enter.

     The following table describes some search operators that may be supported by your search engine. These operators are also supported by Oracle Secure Enterprise Search.

     This table lists search operators that may be supported by your search engine and specifies the following information about each operator: function, syntax and description.

     Operator	Function	Syntax and Description
     * (asterisk)	Wildcard	Placed after a string, returns items containing the string, or containing the string plus any additional characters at the position at which it appears, up to (or beginning with) a space. For example, searching for the string Ora* returns all words beginning with Ora, such as Oracle and Orator.
     AND & (ambersand)	Boolean AND	Placed between search terms, returns only records and documents containing both terms. For example, searching for Oracle AND Siebel returns only records and documents containing both terms.
     OR | (vertical bar)	Booleen OR	Placed between search terms, returns records and documents containing either term or both terms. For example, searching for Oracle OR Siebel returns only records and documents containing one or both terms.
     NOT - (hyphen)	Exclusion	Placed before search terms, returns only records and documents that do not contain the search term. For example, searching for Oracle -Siebel returns only records and documents that contain the word Oracle and that do not contain the word Siebel.
     " " (double quotation marks)	Phrase Search	Surrounds a string that, unless modified by a wildcard, must be matched exactly. Allows searching for groups of words in their exact order. For example, searching for “Oracle Secure Enterprise Search” returns only records and documents that contain the entire phrase Oracle Secure Enterprise Search.

     For more information about search operators, see the following topics:

     • Simple Query Operators

     • Compound Query Operators

     • How Siebel CRM Handles Wildcard Search

2. In the Search Results view:

   • Click the arrow beside a result to expand and show a summary of the search result. Click the arrow beside a result to hide the summary again.

   • Click a hyperlink to drill down to the selected record.

   • Click the tab for each search engine configured to show the search results for that search engine. Results appear by default in the Search Results view.

   • If no results are returned, then a message similar to the following appears: Your search did not match any results.