Working with Telephone Formats

Telephone formats specify how phone numbers are formatted when users enter the numbers in phone number fields. You can have only one phone format for each country code. The phone format is applied only when users enter numbers without other formatting symbols, such as a slash (/), or dash (-).

Before users enter phone numbers, perform the following tasks:

  • Set the default locale. The default phone format is determined by the locale setting. For more information, see Setting Up Locales.

  • Define phone formats for countries that do not have a format already defined. For more information, see Specifying Phone Formats.

If a user enters a phone number from a country for which the format has not yet been specified, then the phone number might be formatted incorrectly.

Note: If you define any new phone formats, then coordinate with communications administrators who specify CTI functionality and define dialing filters. For more information, see Siebel CTI Administration Guide.
CAUTION: If you modify the phone formats that are provided with your Siebel application, then make sure that you thoroughly test the changes.