About Case-Insensitive and Accent-Insensitive Queries and Searches

By default, queries and searches in Siebel Business Applications are sensitive to case and accent. If you perform a query or search, then a match occurs only if the search criteria you enter are capitalized and accented in the same way that the data is capitalized and accented in the Siebel database. For information about how to implement CIAI queries and searches on particular columns or fields, see Configuring Siebel Business Applications. For information about how the CIAI feature affects performance, see Siebel Performance Tuning Guide.

If you do not want queries and searches to be case sensitive and accent sensitive, then you can enable case-insensitive and accent-insensitive (CIAI) queries and searches on particular columns and fields in Siebel Tools. If you enable CIAI queries on a column, then when you enter the query in the Siebel application, the field for the CIAI column is empty. When you enter the queries for fields that are not CIAI-enabled, <Case Required> text appears in the field.

Not all types of databases support both case-insensitive and accent-insensitive queries and searches on CIAI-enabled columns. The following table shows the CIAI features that are supported in each type of database.