Enabling Cancel Query

The cancel query feature allows users to stop their slow or incorrect queries while using Siebel Web Client. If the query does not return records within a specific number of seconds (the timeout period), then a dialog box that allows the user to cancel the query appears.

The cancel query feature is enabled through the CancelQueryTimeOut parameter. However, this parameter does not apply to search and find queries.

To enable the cancel query feature

  1. Navigate to Administration - Server Configuration, Enterprises, and then Component Definitions.

  2. Query for Call Center Object Manager (ENU) and select it.

  3. In Component Parameters, change the CancelQueryTimeOut parameter to the following, where timeout can be any integer from zero upwards:

    CancelQueryTimeOut = timeout

    For example, if CancelQueryTimeOut is 3, then the cancel query dialog box appears if records are not returned within 3 seconds.

    Note: A timeout value of less than zero, for example -1, disables the feature.

  4. Restart the Siebel Server.