Sound Settings

The following are the communications preferences in the Sound category. These preferences apply to users who are part of a communications configuration. Such users typically handle voice calls using Siebel CTI, or receive inbound work items using Siebel Email Response:

  • Enable Sound. Lets the agent specify if a sound file plays when an inbound work item arrives. By default, no sound file plays.

    If Enable Sound is checked, then when a work item arrives, if no valid sound file is specified, the computer might beep. For more information, see the description of the Sound File user preference.

  • Sound File. Lets the agent specify which sound file to play when the Enable Sound user preference is checked. For example, you can specify ringin.au, ringin.wav, or another such file that is valid for your environment. See also the description of the Enable Sound user preference.

    The sound file must be specified according to the CORS standard for W3C and can use an absolute URL, a relative URL, or a scheme-relative URL. The following limitations apply:

    • The Sound File user preference does not support specifying a local path for a sound file.

    • If sound is enabled but no sound file is specified, then the browser does not beep.

    • The browser must support HTML 5 in order to play a sound file.

    • Whether a particular type of sound file can play depends on the browser.

    The default value for the Sound File user preference includes a relative URL that corresponds to the applicationcontainer_external\siebelwebroot\files directory on the installed Siebel Application Interface directory. Another common way to specify the sound file would be to use a URL like this:

    http://example.com/path_to/ringin.wav