Obtaining a New Password for Self Service Applications

As a registered customer, you can obtain a new password if you forget your password. Self Service automatically creates a new password for you, and you can change this password after you use it to log in to the Self Service website.

To obtain a new password for the Self Service website

  1. Click the Forgot Your Password link in the Log In applet on the home page.

    The Forgot Password form appears.

  2. Enter information in the form, and click Submit.

    The Challenge Question form appears.

  3. Enter information in the form, and click Submit.

    If your answer to the challenge question is correct, then a screen with a temporary password appears.

  4. Note your temporary password, and click Close.

    The home page appears again.