About Queries

You use queries to locate one or more records that meet specified criteria. In contrast, you use a search operation (see About Search Functionality) to perform a broad search that does not require you to specify specific fields to search on.

You can view the records that a query finds on-screen, export them to a file, or use them as input for a report. A query searches the database for specific data by using conditions or criteria. For example, you might want to find all open service requests with a high priority. You perform this query in the Service screen by using the query criteria of a Status field value of Open and a Priority field value of High.

After you create a query, you can save it, and run it again later.