Viewing Channel Status Data

You can use the All Channel Items view to view status data about current communications work items for agents. For each work item, the view displays the:

  • Work item’s channel, such as voice, email, and so on

  • Channel target address

  • Time the work item started

  • Agent’s Siebel login, agent log, and agent password

Note: For each work item, the value displayed in the Start Time field is accurate only to the extent that the time is synchronized between the various computers running instances of Communications Session Manager or Application Object Manager.

To view channel status data

  1. Navigate to the Administration - Communications screen, then the All Channel Items view.

  2. Click Refresh to update the displayed data.