Troubleshooting Accessibility Violations
The following table describes some accessibility problems that you might encounter when using Siebel Business Applications and provides suggestions for troubleshooting them.
| Problem | Cause | Solution |
|---|---|---|
|
Some fields and controls in a Form applet are grouped together under a Form section. This group relationship, however, can only be identified visually – that is, the JAWS screen reader does not announce or identify Form sections. For example, the Service Request Form applet has three Form sections: SR Information, Status and Ownership, and Summary. To vision-impaired end users, however, it is not obvious that these Form sections exist. |
If using the old grid-based Web templates, then Form sections will not be announced by the JAWS screen reader. |
Do the following:
|
|
Where multiple sections in a Form applet have the same field name (for example, "Address"), the JAWS screen reader announces the field name as-is (that is, "Address"), without identifying which particular Form section the field belongs to. This is confusing for users. |
If using the old grid-based Web templates, then identifying which field belongs to which section in a Form applet is confusing for (vision-impaired) users because Form sections are not announced by the JAWS screen reader. |
Do the following:
|