Communications Panel

You can access the communications panel by clicking Communications on the application toolbar in your Web client application. The communications panel has the following elements:

• Header area. Contains the label Communications and the following buttons: Expand, Popup Out, and Close.

• Communications toolbar. Shows the available communications toolbar controls.

• Customer dashboard. Shows customer information, such as, name, account, site, email address, and so on.

• Chat panel. Shows the content of the chat message.

Depending on the deployment of your Web client application, the communications panel might not contain all of these elements.

The communications panel can appear in a docked position or as a floating pane in your client application. You can dock and undock it by clicking Dock or Undock. When the communications panel is floating (undocked), you can move and position it anywhere within the confines of the main application client area. In addition, you can do the following:

• Control the size of the communications panel by choosing a wide or narrow display for the panel.

• Modify the display of the communications toolbar by choosing to display more or less of the toolbar.

• Close the communications panel by clicking Close (X).